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Nigerians Decry Digital Services Of Banks

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Nigerians Decry Digital Services Of Banks

A Five-month survey on banks in Nigeria has revealed customers’ dissatisfaction with some of the digital services rendered by them. Conducted by Agusto&Co and unveiled to journalists in Lagos yesterday, the study indicated that platforms like mobile apps, Unstructured Supplementary Service Data (USSD), Internet banking, among others must be upgraded and enhanced security-wise.

Besides, customers seek prompt transactions, reversals and resolution of inconclusive deals. They equally want integration of a failure complaint option, reduction in processes, service charges, down time as well as training of support staff to bridge prevailing IT knowledge gap.

In the survey titled 2018 Consumer Digital Banking Satisfaction Index Report, 10 of Nigeria’s biggest banks by total assets as at December 31, 2017 were spotlighted, with four of them assigned ‘5 Star’ ratings for customer satisfaction.

Throwing more light on the study, the firm’s Analyst, Financial Institutions Ratings, Oluyomi Akinola, said the respondents, including students, self-employed and employed customers of the various commercial banks were drawn from the formal and informal segments of the economy and across all the geopolitical regions of the federation.

The population, which comprises adults of 18 years and above, was 48.4 per cent female and 51.6 per cent male.She disclosed that questionnaires were adopted and consisted of multiple choices, closed and open ended questions administered electronically and manually, thus allowing for a wider pool of respondents nationwide.Akinola said the sampled financial institutions were Diamond, Ecobank, Fidelity, First Bank, GTB, Stanbic, UBA, Union and Zenith.

The highly rated banks were Stanbic IBTC, UBA, Access and First Bank.Of the four, Stanbic IBTC came tops, emerging the ‘Best Digital Bank in Nigeria.’ GTB ranked fifth while Ecobank was placed 10th.She noted that the ‘5 Star’ rating assigned to StanbicIBTC reflected ease of use, perceived security and very good troubleshooting & IT resolution on its various digital platforms.

According to her, respondents applauded StanbicIBTC for the seamlessness in navigating through its primary platforms such as mobile app and web.The Agusto&Co official however, revealed, that findings from the Index indicated ample room for improvement on digital banking services in the country, as majority of the respondents desired better user interface, enhanced security features, increased services, particularly on mobile banking platforms, speedy notifications on accounts, less cumbersome enrolment procedures, reduction in charges as well as efficient transactional processes.

According to the research company, the objective of the Index was to create an independent appraisal of the ease of using digital banking platforms by the populace considering that banks have invested significantly in digitalisation.The Index, according to the analyst, would give financial institutions insights and suggestions on enhancing customer’s experiences on digital banking.

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Business News

US Ambassador Advises Nigeria To Diversify Economy

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US Ambassador Advises Nigeria To Diversify Economy

U.S. Ambassador to Nigeria, Stuart Symington, has advised Nigeria to diversify its economy to experience deeper growth and development.

The ambassador gave the advice at the annual dinner of the Nigeria-American Chamber of Commerce annual dinner in Lagos on Sunday.

In a statement delivered by Ebuka Igochukwu, the chamber’s communication manager, Symington said Nigeria should reduce its dependence on crude oil.

Another speaker at the event, Chief Olusegun Osunkeye, a former Nestle Foods Chairman, said Nigeria has to unearth the golden opportunities for economic growth and development. To do that, he recommended Agriculture and ICT which he said are viable alternatives to crude oil.

Honeywell chairman, Oba Otudeko, expressed concern bout the low performance of non-oil nigerian businesses in taking advantage of African Growth and Opportunity Act, AGOA.

NACC president, Otunba Oluwatoyin Akomolafe, said the Chamber was committed to improving trade relations between Nigeria and the U.S.

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Entertainment News

Tunde Kelani Resigns As National Film And Video Censors Board Boss

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Tunde Kelani Resigns As National Film And Video Censors Board Boss

Iconic filmmaker, Tunde Kelani, hs resigned as boss of the National Film and Video Censors Board. Kelani blamed his resignation on the make-up of the board, and what he described as contradictions in the mentality of board members.

He said in a statement that his life and career do not fit into the set up of the board. The film icon said the structure is not aware of its functions, or what it is supposed to accomplish. Kelani said this has made it difficult for him to even try to fulfill those functions.

The filmmaker said he has decided to resign because he needed to spend his time and energy on productive, developmental, cultural, social and meaningful projects.

He said the change expected was not possible within such a large group of 52 members.

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Nigerian News

Drunk FRSC Official Causes Car Accident In Lagos

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Drunk FRSC Official Causes Car Accident In Lagos

It is a grave situation when an official, charged with guarding the law, himself is found breaking it.

That is the case of a federal road safety corps official who was allegedly drunk and who caused a car accident as a result in Lagos over the weekend.

The officer, Deputy Route Commander B. Ojeaamiren was reported to have been unable to react quickly to angry motorists whose vehicle he had bashed because of his alleged intoxication. His movement was said to be slow, and his speech slurred. The video of the incident has gone viral on social media.

Meanwhile, federal road safety corps marshal, dr. Boboye Oyeyemi has ordered an investigation into the incident.

Corps Public Education Officer, Bisi Kazeem, says the corps marshal has condemned the officer’s alleged behavior in its totality.  She also said the marshal has vowed to institute necessary disciplinary actions against the officer. He is quoted as sayng, if found guilty, the offending officer will face the law.

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